Faulty Made-to-Order Products

What if the item's damaged when it arrives, or I was sent the wrong item?

It's important that you inspect your order at the time it’s delivered, because we'll ask you to sign a form confirming that it's in good condition. If you're not happy, let our delivery partner know, or note this on the form and contact us.

Our quality team checks your furniture to make sure it's up to the very best standards before we send it to you. But if we've missed something or sent you the wrong thing, just let us know within 14 days. It really helps if you send us a few photos of the damage or any other issues. Our customer service team will assess your complaint and let you know how to return the item or arrange for a collection. We'll either give you a full refund, arrange for a repair, or order you a replacement.

How much do returns cost?

If you need to return an item because it's faulty, or because of something we've done wrong, we won't charge you for the return/collection.