Privacy

Your privacy is important

Koskela is committed to protecting the privacy of everyone who shops or interacts with us, and this policy sets out our commitment to you.

We take this responsibility seriously and ensure that we comply with our obligations under the Commonwealth Privacy Act 1988 whenever your personal information is collected, used or shared.

Our commitment to you

Koskela is committed to protecting the privacy of everyone who shops or interacts with us, and this policy sets out our commitment to you.

We take this responsibility seriously and ensure that we comply with our obligations under the Commonwealth Privacy Act 1988 whenever your personal information is collected, used or shared.

Koskela will:

• always use fair and lawful means of collecting your information, and in most circumstances collect your information directly from you;
• handle your information securely and carefully, and only use your information if necessary to deliver you a service, or perform other necessary business functions and activities;
• not use your information for purposes unrelated to our services without first obtaining your consent; and
• wherever possible give you the option of interacting anonymously with us, if practicable and lawful to do so.

What personal information we collect will depend on the service or interaction, but may include name, address, phone and other contact details, merchandise information, and method of payment. Your financial information is held and processed through a secure gateway. We do not cache or save your financial data in our database.

Depending on the circumstances, we may collect other information such as where you shop or what your areas of interest are.

Why we collect your information 

We may collect your information for a number of reasons including to: deliver products or services to you, improve our service, provide updates about your order, protect against fraud or theft, and provide offers that may be of interest or benefit to you.

How we use your information

Koskela will not sell your information to other parties.

Where we store your information, Koskela will take all reasonable steps to store your information securely and to protect against the loss, misuse, or alteration of your information. In the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.

We may contact you via email, SMS or phone number which you provide us in order to: update you on information about your order, despatch and delivery, provide you with updated information about our website, and provide you with other information about our products and services which you may enjoy. You can opt out 

If you no longer wish to be contacted by Koskela (about special offers, discounts, other promotional events or to participate in feedback and surveys), you may remove yourself from our list by unsubscribing via text or email by following the link or contact us at info@koskela.com.au. 

Any information that we no longer require is destroyed. When we have collected information about you it cannot be seen or modified by anyone else.

Access to your information

If you would like to know what information we hold about you please contact our office. If you discover that there is an error or information is missing, please notify us and we will try to correct the information as soon as possible.

A customer should send any request to inspect its personal data in writing to the following email address: info@koskela.com.au.

Cookies and how they work

When you visit Koskela's website, our site will automatically send you a "cookie". A cookie is a small piece of text sent from a web server to your computer and is used to identify you only by a random number. This information does not personally identify you, but it does tell us that your computer has visited our site, what areas of the website have been browsed and may allow auto-login when you next visit our site.

More information

Koskela may update its privacy policy from time to time in line with customer expectations and legislative changes, and an updated policy will be posted on our website. More information about privacy law is available from the Office of the Privacy Commissioner at www.oaic.gov.au.

Last updated: 18^th October, 2021