We offer free homewares shipping Australia-wide for orders over $150. Please note this does not include art, furniture, lighting or rugs. To qualify for free shipping, orders must be over $150 excluding shipping and does not include express shipping. For all orders under $150 a flat rate of $15 will apply.

The important details:

• Tracking sent via email
• Delivery times are generally 2-7 business days
• Email info@koskela.com.au for any last-minute changes

We offer a flat-rate shipping option for your artwork, tailored to its size:

• Small: $80
• Medium: $150
• Large: $200

We want your art to share its' stories and vibrance for generations. That's why we take extreme care when dispatching your order.

The important details:

• Tracking sent via email
• Delivery times are generally 2-7 business days
• Artwork shipping includes insurance for damages or loss
• Email info@koskela.com.au for any last-minute changes

We offer a flat-rate shipping option for our unique lighting pieces at $120. Each lampshade is a one-of-a-kind masterpiece and is a unique expression of its artist who wove it. We take special care in packaging each piece to ensure it arrives safely at its new home.

Important details:

• Tracking sent via email
• Delivery times are generally 2-7 business days
• Email info@koskela.com.au for any last-minute changes needed

We offer a flat-rate shipping option for our handmade rugs at $150. Infused with the culture and heritages of their makers, our handmade rugs are one-of-a-kind. We take special care in packaging each piece to ensure it arrives safely at its new home.

Important details:

• Tracking sent via email
• Delivery times are generally 2-7 business days
• Email info@koskela.com.au for any last-minute changes needed

Our small furniture items, which can fit inside a box are shipped as Homewares. All other furniture is shipped with our selected delivery partners that offer a white-glove furniture delivery service. We want your furniture to arrive the same way it was dispatched, that's why we take extreme care when delivering, which means the cost is custom to each piece and calculated at checkout.

Before purchasing a furniture product, please make sure we can get it into your home. We provide the dimensions and weights for furniture on its product page. Check these against the measurements for your doorways, stairway and/or elevator. We can only deliver above the ground floor if there is access to a lift, enough safe space access, or if the item weighs less than 75kg. Koskela can’t be held liable if your product can’t be delivered into your home.

The important details:

• Delivery cost calculated at checkout
• Delivery days are generally on a Monday
• Our delivery partner will call prior to delivery to arrange the drop-off time
• Someone will need to be home to accept delivery of furniture
• Email info@koskela.com.au for specific delivery requirements

As the creators of the Quadrant Soft Sofa, we are big proponents of a mix-and-match lifestyle. That’s why we’ve designed a shipping profile for the just that.

• If you have placed an order for made-to-order furniture and ready-to-ship-items, your order will be sent together when your furniture is ready
• Email info@koskela.com.au for specific delivery requirements

We offer trackable international shipping only on homewares products online. Artwork, furniture, rugs and lighting are currently unavailable for sale outside of Australia. Please contact our retail team at info@koskela.com.au for any specific international requests.

All international orders are sent via Australia Post. You will receive tracking details regarding the status of your shipping, from dispatch to delivery.

Please be aware, you may be liable for customs or duties taxes in line with those in the Country in which you reside. Koskela does not take responsibility for any customs duties, foreign taxes or other fees which may be imposed by your local government.

International Rates:

• Homewares:
  - NZ - $25
  - Rest of world - $80

We do not ship artwork, rugs, lighting, or furniture outside of Australia.

We understand that shopping online can be tough sometimes!

We accept returns on all full priced items, excluding Made-to-Order furniture, rugs, art and *social impact items. If for any reason you are not happy with your purchase you may return your item/s within 30 days of receipt for a credit note or refund to your original payment method. 

If an item is damaged/faulty, wrongly described or different from the style shown we will provide a refund or exchange. Gift cards are excluded from this policy. 

Sale products and all Koskela Imperfects are Final Sale, and are not eligible for return, exchange or credit.

Please note, original shipping charges are non-refundable. Returns for ‘change of mind’ are at the customers own expense ($10 returns fee will be deducted from your refund once your item(s) are received and processed by our dispatch team)

For International returns please use a reliable and trackable delivery service, as Koskela will not take responsibility for any returns lost or damaged in transit.

*Social Impact products are items made in collaboration with art centres across Australia. These include our Tili Wiru, Kapu Minaral, Yuta Badayala, Yutta Dugitj and Gurrwilinywirriy Mundan lighting.

If your return meets our policy above please log your return request via the Returns portal here

Please note for all 'change of mind' returns a $10 returns fee will be deducted from your refund once your item(s) are received and processed by our dispatch team.

Please note the returns portal is only for domestic returns within Australia. For International returns please use a reliable and trackable delivery service, as Koskela will not take responsibility for any returns lost or damaged in transit.

We do our best to ensure all items are quality controlled prior to dispatch. 

In the case that something is faulty or damaged, please contact our Customer Care team as soon as possible at info@koskela.com.au and then lodge your return using the portal above. Please also include a brief description of the fault.