Shipping & Returns

Shipping

Australia

All online items (excluding Made-to-Order products) are available for free pick up from our Rosebery showroom. This service is available daily from 10am-4pm (excluding Sunday). All orders must be collected from the side entrance on Dunning Ave. Same day pick up is available if you order before 1pm. Please allow a three-hour window from when you place your order to when you arrive to collect.

We ship with selected Courier services and Australia Post. You will receive tracking details regarding the status of your shipping, from dispatch to delivery. 

Please allow 1-2 business days for dispatch from our warehouse. A further 1-2 business days for metropolitan deliveries, and 2-4 days for regional deliveries. 

Domestic Rates:

  • Homewares - Free
  • Shipping for furniture, rugs, art and lighting depends on your location and will be calculated at the checkout

International 

We offer trackable international shipping only on homewares products online. Artwork, furniture, rugs and lighting are currently unavailable for sale outside of Australia. Please contact our retail team at info@koskela.com.au for any specific international requests. 

All international orders are sent via Australia Post. You will receive tracking details regarding the status of your shipping, from dispatch to delivery. 

Please allow 1-2 business days for dispatch from our warehouse, and a further 5-10 business days for delivery depending on your location. 

Please be aware, you may be liable for customs or duties taxes in line with those in the Country in which you reside. Koskela does not take responsibility for any customs duties, foreign taxes or other fees which may be imposed by your local government.

International Rates:

  • Homewares: 
    - NZ - $25
    - Rest of world - $60

We do not ship artwork, rugs, lighting or furniture outside of Australia.

Returns/Refund Policy

We understand that online shopping can be tough sometimes!

We accept returns on all full priced items, excluding Made-to-Order furniture, rugs, art and *social impact items. If for any reason you are not happy with your purchase you may return your item/s within 30 days of receipt for a credit note or refund to your original payment method. 

If an item is damaged/faulty, wrongly described or different from the style shown we will provide a refund or exchange. Gift cards are excluded from this policy. 

Please note, original shipping charges are non-refundable. Returns for ‘change of mind’ are at a customers own expense. For International returns please use a reliable and trackable delivery service, as Koskela will not take responsibility for any returns lost or damaged in transit.

Sale products are final sale, and are not eligible for return or exchange. 

*Social Impact products are items made in collaboration with art centres across Australia. These include our Tili Wiru, Kapu Minaral, Yuta Badayala, Yutta Dugitj and Gurrwilinywirriy Mundan lighting.

How To Return:

  1. To request a return please contact our retail department with your order number, noting the item/s you wish to return, and reason.
  2. Fill out the Returns Form with your authorised RA#, with the details of the items returning, and include with the original Tax Invoice received. Pack items in a secure satchel/carton, or if possible reuse the original packaging.
  3. Mail your return to Koskela. Items must be returned in their original condition (unused, unwashed, unaltered) with original tags. We will arrange the refund only after the goods have been returned back to us and reviewed by our customer care team. 

Please allow up to 14 business days from the time you return your item for your return to be processed. You will receive a refund notification once processed. If you return does not meet our return policy you will be contacted by our retail team. 

Please return to:

Koskela
ATTN: Returns RA#___
1/85 Dunning Ave
Rosebery, NSW, 2018
Australia