Shipping & Returns

Shipping

Store Pick Up is currently unavailable. 

Homewares Shipping: Local (within 20kms from Artarmon, Sydney)

We offer a carbon neutral, in-house Local Delivery service for Sydney metro customers. Our team is on the road Monday to Thursday, dropping off orders within 20km of our Artarmon warehouse.

The important details:

  • Free* for orders over $50
  • Order cut-off 2pm day prior to delivery days
  • Only eligible for orders within 20kms of Artarmon, Sydney
  • Delivering Monday-Thursday
  • Notified via email or text when on-board for delivery
  • Carbon neutral
  • Email info@koskela.com.au for any last-minute changes 

Homewares Shipping: NSW (outside 20kms of Artarmon, Sydney) and Interstate

We offer free homewares shipping Australia-wide. The freight associated with delivering our products is carbon-offset via our courier partner, Shippit.

The important details:

  • Free
  • Australia Post
  • Tracking sent via email from Shippit
  • Orders dispatched within 24 hours of order placed (outside of sale/Christmas period)
  • Orders are collected by Australia Post on Tuesdays & Thursdays
  • Orders are generally delivered in 2 business days for East Coast cities, 5-7 business days for the rest of Australia
  • Carbon neutral
  • Email info@koskela.com.au for any last-minute changes 

Furniture, Art, Lighting and Rugs Delivery: Local (within 20kms from Artarmon, Sydney)

We offer a complimentary, white-glove delivery service for furniture, art, lighting and rug orders within 20km of our Artarmon warehouse. We do the heavy lifting, so you can focus on enjoying your new space.

Before purchasing a furniture product please make sure we can get it into your home. We provide the dimensions and weights for furniture on its product page. Check these against the measurements for your doorways, stairway and/or elevator. We can only deliver above the ground floor if there is access to a lift, enough safe space access, or if the item weighs less than 75kg. Koskela can’t be held liable if your product can’t be delivered into your home. 

Important details:

  • Free
  • Delivery days Tuesday and Thursday
  • 20kms from Artarmon, Sydney
  • Our driver will call you on the morning of your delivery to confirm your time-slot
  • Notified via email and text when on-board for delivery
  • Someone will need to be home to accept the order
  • Carbon neutral
  • Email info@koskela.com.au for any last minute changes 

Furniture Shipping: NSW (outside 20kms of Artarmon, Sydney) and Interstate 

Our furniture is shipped with DHL or selected delivery partners.

Before purchasing a furniture product please make sure we can get it into your home. We provide the dimensions and weights for furniture on its product page. Check these against the measurements for your doorways, stairway and/or elevator. We can only deliver above the ground floor if there is access to a lift, enough safe space access, or if the item weighs less than 75kg. Koskela can’t be held liable if your product can’t be delivered into your home. 

The important details:

  • Delivery cost calculated at checkout
  • Delivery days Monday-Friday
  • Customer service will contact you to nominate a delivery date
  • Our delivery partner will call prior to delivery to arrange the drop-off time 
  • Someone will need to be home to accept delivery of furniture
  • Email info@koskela.com.au for specific delivery requirements

Artwork Shipping: NSW (outside 20kms of Artarmon, Sydney) and Interstate 

We want your art to share its’ stories and vibrance for generations. That’s why we take extreme care when dispatching, which means the cost is custom to each piece and calculated at checkout.

The important details:

  • Shipping cost calculated at checkout
  • Australia Post or Pack & Send depending on size of artwork
  • Tracking sent via email from shipping carrier
  • Artworks dispatched within 3-5 business days from date of order
  • Artwork shipping includes insurance for damages or loss
  • Email info@koskela.com.au for any last minute changes

Rug and Lighting Shipping: NSW (outside 20kms of Artarmon, Sydney) and Interstate 

These pieces have been made with extra care and should be treated as such en route to their new home. That’s why we only work with the best shipping partners like DHL and Australia Post.

Important details:

  • Shipping cost calculated at checkout
  • Australia Post and DHL
  • Tracking sent via email from carrier
  • Orders dispatched within 24 hours of order placed (outside of sale/Christmas period)
  • Orders are generally delivered in 2 business days for East Coast cities, 5-7 business days for the rest of Australia

  • Email info@koskela.com.au for any last minute changes needed

Mixed Cart Shipping

As the creators of the Quadrant Soft Sofa, we are big proponents of a mix-and-match lifestyle. That’s why we’ve designed a shipping profile for the just that.  

  • If you have placed an order for made-to-order furniture and ready-to-ship-items, your order will be sent together when your furniture is ready
  • Email our customer support team at info@koskela.com.au for specific delivery needs

International 

We offer trackable international shipping only on homewares products online. Artwork, furniture, rugs and lighting are currently unavailable for sale outside of Australia. Please contact our retail team at info@koskela.com.au for any specific international requests. 

All international orders are sent via Australia Post. You will receive tracking details regarding the status of your shipping, from dispatch to delivery. 

Please allow 1-2 business days for dispatch from our warehouse.

Please be aware, you may be liable for customs or duties taxes in line with those in the Country in which you reside. Koskela does not take responsibility for any customs duties, foreign taxes or other fees which may be imposed by your local government.

International Rates:

  • Homewares: 
    - NZ - $25
    - Rest of world - $60

We do not ship artwork, rugs, lighting or furniture outside of Australia.

Returns/Refund Policy

We understand that shopping online can be tough sometimes!

We accept returns on all full priced items, excluding Made-to-Order furniture, rugs, art and *social impact items. If for any reason you are not happy with your purchase you may return your item/s within 30 days of receipt for a credit note or refund to your original payment method. 

If an item is damaged/faulty, wrongly described or different from the style shown we will provide a refund or exchange. Gift cards are excluded from this policy. 

Sale products and all Koskela Imperfects are Final Sale, and are not eligible for return, exchange or credit.

Please note, original shipping charges are non-refundable. Returns for ‘change of mind’ are at a customers own expense. 

For International returns please use a reliable and trackable delivery service, as Koskela will not take responsibility for any returns lost or damaged in transit.

*Social Impact products are items made in collaboration with art centres across Australia. These include our Tili Wiru, Kapu Minaral, Yuta Badayala, Yutta Dugitj and Gurrwilinywirriy Mundan lighting.

How To Return:

If your return meets our policy above please log your return request via the Returns portal here

Please note for all 'change of mind' returns a $10 returns fee will be deducted from your refund once your item(s) are received and processed by our dispatch team.

Please note the returns portal is only for domestic returns within Australia. For International returns please use a reliable and trackable delivery service, as Koskela will not take responsibility for any returns lost or damaged in transit.

Damaged or Faulty Items:

We do our best to ensure all items are quality controlled prior to dispatch. 

In the case that something is faulty or damaged, please contact our Customer Care team as soon as possible at info@koskela.com.au and then lodge your return using the portal above. Please also include a brief description of the fault.

Refunds:

Your refund will be credited to your original payment method. Credit card refunds may take up to 10 days to process, depending on your financial institution.

If your original payment method was via one of our partners, Afterpay, Klarna or Laybuy your refund will be credited to your account.