Store Pick Up is currently unavailable online. Get in touch with our team info@koskela.com.au to enquire about store pick up.

We offer a carbon neutral, in-house Local Delivery service for Sydney metro customers within 20km of our Artarmon warehouse.

Before purchasing a furniture product please make sure we can get it into your home. We provide the dimensions and weights for furniture on its product page. Check these against the measurements for your doorways, stairway and/or elevator. We can only deliver above the ground floor if there is access to a lift, enough safe space access, or if the item weighs less than 75kg. Koskela can’t be held liable if your product can’t be delivered into your home. 

The important details:

• Free for orders over $150
• Only eligible for orders within 20kms of Artarmon, Sydney
• Delivering Every Monday
• Someone will need to be home to accept the order
• Notified via email or text when on-board for delivery
• Carbon neutral
• Email info@koskela.com.au for any last-minute changes 

NSW (outside 20kms of Artarmon, Sydney) and Interstate

The freight associated with delivering our products is carbon-offset via our courier partner, Shippit.

The important details:

• Flat rate $15; free for homewares orders over $150
• Australia Post
• Tracking sent via email from Shippit
• Orders dispatched within 24 hours of order placed (outside of sale/Christmas period)
• Orders are sent via regular post and are generally delivered in 2 business days for East Coast cities, 5-7 business days for the rest of Australia. Please contact us if you require express postage
• Carbon neutral
• Email info@koskela.com.au for any last-minute changes 

NSW (outside 20kms of Artarmon, Sydney) and Interstate 

Our small furniture items, which can fit inside a box are shipped with Australia Post or DHL. All other furniture is shipped with our selected delivery partners that offer a white-glove furniture delivery service. We want your furniture to arrive the same way it was dispatched, that's why we take extreme care when delivering, which means the cost is custom to each piece and calculated at checkout.

Before purchasing a furniture product please make sure we can get it into your home. We provide the dimensions and weights for furniture on its product page. Check these against the measurements for your doorways, stairway and/or elevator. We can only deliver above the ground floor if there is access to a lift, enough safe space access, or if the item weighs less than 75kg. Koskela can’t be held liable if your product can’t be delivered into your home. 

The important details:

• Delivery cost calculated at checkout
• Delivery days Monday-Friday
• Customer service will contact you to nominate a delivery date
• Our delivery partner will call prior to delivery to arrange the drop-off time 
• Someone will need to be home to accept delivery of furniture
• Email info@koskela.com.au for specific delivery requirements

NSW (outside 20kms of Artarmon, Sydney) and Interstate 

We want your art to share its’ stories and vibrance for generations. That’s why we take extreme care when dispatching, and use selected delivery partners.

The important details:

• Flat rate $120
• Australia Post or Pack & Send, depending on size of artwork
• Tracking sent via email from shipping carrier
• Artworks dispatched within 3-5 business days from date of order
• Koskela Gallery pieces will be dispatched the week following the conclusion of the exhibition. Refer to the exhibition catalogue for the closing date.
• Artwork shipping includes insurance for damages or loss
• Email info@koskela.com.au for any last minute changes

NSW (outside 20kms of Artarmon, Sydney) and Interstate 

These pieces have been made with extra care and should be treated as such en route to their new home. That’s why we only work with the best shipping partners like DHL and Australia Post.

Important details:

• Flat rate $150 for rugs & $120 for Pendant Lighting
• Australia Post and DHL
• Tracking sent via email from carrier
• Orders dispatched within 24 hours of order placed (outside of sale/Christmas period)
• Orders are generally delivered in 2 business days for East Coast cities, 5-7 business days for the rest of Australia
• Email info@koskela.com.au for any last minute changes needed

As the creators of the Quadrant Soft Sofa, we are big proponents of a mix-and-match lifestyle. That’s why we’ve designed a shipping profile for the just that.  

• If you have placed an order for made-to-order furniture and ready-to-ship-items, your order will be sent together when your furniture is ready
• Email our customer support team at info@koskela.com.au for specific delivery needs

We understand that shopping online can be tough sometimes!

We accept returns on all full priced items, excluding Made-to-Order furniture, rugs, art and *social impact items. If for any reason you are not happy with your purchase you may return your item/s within 30 days of receipt for a credit note or refund to your original payment method. 

If an item is damaged/faulty, wrongly described or different from the style shown we will provide a refund or exchange. Gift cards are excluded from this policy. 

Sale products and all Koskela Imperfects are Final Sale, and are not eligible for return, exchange or credit.

Please note, original shipping charges are non-refundable. Returns for ‘change of mind’ are at a customers own expense. 

For International returns please use a reliable and trackable delivery service, as Koskela will not take responsibility for any returns lost or damaged in transit.

*Social Impact products are items made in collaboration with art centres across Australia. These include our Tili Wiru, Kapu Minaral, Yuta Badayala, Yutta Dugitj and Gurrwilinywirriy Mundan lighting.

If your return meets our policy above please log your return request via the Returns portal here

Please note for all 'change of mind' returns a $10 returns fee will be deducted from your refund once your item(s) are received and processed by our dispatch team.

Please note the returns portal is only for domestic returns within Australia. For International returns please use a reliable and trackable delivery service, as Koskela will not take responsibility for any returns lost or damaged in transit.

We do our best to ensure all items are quality controlled prior to dispatch. 

In the case that something is faulty or damaged, please contact our Customer Care team as soon as possible at info@koskela.com.au and then lodge your return using the portal above. Please also include a brief description of the fault.