Shipping & Returns

Free Local Delivery. Free Homewares Shipping Australia-wide. Delivering Daily (Monday through Friday*). 

Christmas Cut-off dates

Domestic cut-offs:

NSW, VIC, QLD, SA, TAS

  • 13th December - Standard Post
  • 20th December - Express Post

WA & NT:

  • 8th December - Standard Post
  • 15th December - Express Post

International cut-offs:

International sending dates vary depending on destination and the chosen delivery service. Search by country here to find Australia Posts' recommended dates.

Shipping

Australia

Store Pick Up is currently unavailable. 

We ship with Australia Post, DHL and selected Furniture specialist partners. You will receive tracking details regarding the status of your shipping, from dispatch to delivery. 

Please allow 1-2 business days for dispatch from our warehouse. A further 1-2 business days for metropolitan deliveries, and 2-4 days for regional deliveries. 

Local Delivery

Delivery that doesn’t cost the Earth.

Brightening your day in more ways than one, our in-house delivery team is a complimentary* service designed to bring the joy of furnishing your home back to the forefront of your shopping experience.

Our carbon-neutral delivery service is on the road Monday-Thursdays delivering orders within 20km of our Artarmon warehouse.

The important details:

  • Free* for orders over $50
  • Order cut-off 2pm day prior to delivery days 
  • 20kms from Artarmon, Sydney
  • Delivery days Monday-Thursday
  • Notified via email or text when on board for delivery
  • Email info@koskela.com.au for any last-minute changes needed

Homewares Shipping

Beautiful on the inside.

Welcome to a new kind of unboxing experience, one that embraces reclaimed and recycled packaging to sheath your carefully made piece. Why? Because we’re always looking for ways to minimise our envrio impact, and it’s what’s on the inside that really counts right?

We offer free homewares shipping Australia-wide and carbon-offset all the freight associated with our products via our shipping partner Shippit.

The important details:

  • Free
  • Australia Post
  • Tracking sent via email from partner Shippit
  • Orders dispatched within 24 hours of order placed (outside of sale/Christmas period)
  • Email info@koskela.com.au for any last-minute changes needed
  • Orders are collected by Australia Post on Tuesdays & Thursdays
  • Orders are generally delivered in 2 business days for East Coast cities, 5-7 business days for the rest of Australia

Furniture Delivery: Local (20kms from Artarmon)

Everyone deserves a helping hand.

That’s why we offer a complimentary, white-glove delivery service for furniture orders within 20km of our Artarmon warehouse. We do the heavy lifting, so you can focus on enjoying your new space.

Important details:

  • Free
  • Delivery days Tuesday & Thursday
  • Furniture over 75kg can only be delivered to ground floor residence (and whole blurb)
  • Email info@koskela.com.au for any last minute changes needed
  • Notified via email and text when on board for delivery
  • Our driver will call you on the morning of your delivery to confirm your timeslot
  • Someone will need to be home to accept delivery of furniture

Furniture Delivery: NSW (outside 20kms) and interstate

Delivery with conscience.

Our ambition is to furnish the world using only sustainable design, but unfortunately freight is very dependent on nasty energy like coal.

That’s why we strived to achieve Climate Active, Carbon Neutral Certification, which means the raw materials and freight associated with our industry-leading pieces are carbon-offset.

The important details:

  • Delivery cost calculated at checkout
  • Furniture over 75kg can only be delivered to ground floor residence.
  • Before purchasing a furniture product please make sure we can get it into your home! We provide the dimensions for all furniture products. Check these against the measurements for your doorways, stairway and/or elevator. We can only deliver above the ground floor if there is access to a lift, enough safe space access, or if the item weighs less than 75kg. Koskela can’t be held liable if your product can’t be delivered into your home. 
  • Delivery days Monday-Thursday
  • Notified of delivery date via email
  • Orders dispatched within 3-5 business days from date of order
  • Email info@koskela.com.au for specific delivery needs
  • Our delivery partner will call prior to delivery to arrange a time directly
  • Someone will need to be home to accept delivery of furniture

Artwork Shipping

Adorn your home with impact.

We want your art to share its’ stories and vibrance for generations. That’s why we take extreme care when dispatching, which means the cost is custom to each piece and calculated at checkout.

The important details:

  • Shipping cost calculated at checkout
  • Australia Post or Pack & Send depending on size of artwork
  • Tracking sent via email from shipping carrier
  • Artworks dispatched within 3-5 business days from date of order
  • Email info@koskela.com.au for any last minute changes
  • Artwork shipping includes insurance for damages or loss

Rug and Lighting Shipping

Handmade, and dispatched with love.

These pieces have been made with extra care and should be treated as such en route to their new home. That’s why we only work with the best shippings partners like Shippit and Aus post, all of which are carbon-offset.

Important details:

  • Shipping cost calculated at checkout
  • Australia Post and DHL
  • Tracking sent via email from carrier
  • Orders dispatched within 24 hours of order placed (outside of sale/Christmas period)
  • Email info@koskela.com.au for any last minute changes needed
  • Orders are generally delivered in 2 business days for East Coast cities, 5-7 business days for the rest of Australia

Mixed Cart Shipping

Life’s complicated enough, so we’ve simplified shipping.

As the creators of the Quadrant Soft Sofa, we are big proponents of a mix-and-match lifestyle. That’s why we’ve designed a shipping profile for the just that.  

  • If you have placed an order for made-to-order furniture and ready-to-ship-items, your order will be sent together when your furniture is ready
  • Email our customer support team at info@koskela.com.au for specific delivery needs

International 

We offer trackable international shipping only on homewares products online. Artwork, furniture, rugs and lighting are currently unavailable for sale outside of Australia. Please contact our retail team at info@koskela.com.au for any specific international requests. 

All international orders are sent via Australia Post. You will receive tracking details regarding the status of your shipping, from dispatch to delivery. 

Please allow 1-2 business days for dispatch from our warehouse.

Please be aware, you may be liable for customs or duties taxes in line with those in the Country in which you reside. Koskela does not take responsibility for any customs duties, foreign taxes or other fees which may be imposed by your local government.

International Rates:

  • Homewares: 
    - NZ - $25
    - Rest of world - $60

We do not ship artwork, rugs, lighting or furniture outside of Australia.

Returns/Refund Policy

We understand that shopping online can be tough sometimes!

We accept returns on all full priced items, excluding Made-to-Order furniture, rugs, art and *social impact items. If for any reason you are not happy with your purchase you may return your item/s within 30 days of receipt for a credit note or refund to your original payment method. 

If an item is damaged/faulty, wrongly described or different from the style shown we will provide a refund or exchange. Gift cards are excluded from this policy. 

Sale products and all Koskela Imperfects are Final Sale, and are not eligible for return, exchange or credit.

Please note, original shipping charges are non-refundable. Returns for ‘change of mind’ are at a customers own expense. 

For International returns please use a reliable and trackable delivery service, as Koskela will not take responsibility for any returns lost or damaged in transit.

*Social Impact products are items made in collaboration with art centres across Australia. These include our Tili Wiru, Kapu Minaral, Yuta Badayala, Yutta Dugitj and Gurrwilinywirriy Mundan lighting.

How To Return:

If your return meets our policy above please log your return request via the Returns portal here

Please note for all 'change of mind' returns a $10 returns fee will be deducted from your refund once your item(s) are received and processed by our dispatch team.

Please note the returns portal is only for domestic returns within Australia. For International returns please use a reliable and trackable delivery service, as Koskela will not take responsibility for any returns lost or damaged in transit.

Damaged or Faulty Items:

We do our best to ensure all items are quality controlled prior to dispatch. 

In the case that something is faulty or damaged, please contact our Customer Care team as soon as possible at info@koskela.com.au and then lodge your return using the portal above. Please also include a brief description of the fault.

Refunds:

Your refund will be credited to your original payment method. Credit card refunds may take up to 10 days to process, depending on your financial institution.

If your original payment method was via one of our partners, Afterpay, Klarna or Laybuy your refund will be credited to your account.